The general conditions regulate the retail of products present on this website owned by MMCL LLC(hereinafter MMCL) whose registered office address is ES Collection Dallas, 3926 Cedar Springs Rd, Dallas TX 75219 Tel: +1 214 599 8830 and email address contact is sales@addictedusa.com 

Office hours: Monday to Friday, 10:00 am - 5 pm CST.

The retail of products is understood as being conducted from our head office and purchasing via this website constitutes to the acceptance of the general conditions.

 

1º SHIPPING POLICY

Products purchased through our web shop will be sent to the delivery address indicated by the user once payment has been checked, the maximum delivery time is 1 month.

MMCL's delivery service is carried out in collaboration with various top market logistics operators. Orders will not be processed where PO boxes, hotels or where other non permanent addresses are given.

2º RETURN POLICY

All returns MUST have an approved RMA. To receive an RMA use the customer service contact form.  Any items received without an RMA will not be processed and any return fees will be required to be paid by customer.

REFUNDS will be issued ONLY when an item is damaged or defective and not replaceable.  Incorrectly shipped items will be reshipped at the expense of Addicted USA. 

If you need to return a damaged, defective or incorrectly shipped product, we will absorb the shipping and collection costs. Shipping fees incurred by the customer will be refunded once product is received and meets all requirements for refunds.

MMCL will check all damaged, incorrect or defective products which are returned. If we do not consider that the product returned has a defect, is damaged or is incorrect, we reserve the right of billing you again as well as with any associated cost.

HOT DEALS items are non returnable and non refundable. No Exchanges no Refunds.

MMCL will not refund for products incorrectly ordered by the customer but will issue a store credit minus 10% restocking fee. Customer is responsible for paying return shipping. Any fees incurred by the merchant due to disputes settled in the merchant's favor will be the responsibility of the customer and deducted from credit amount.

The garments need to be in perfect condition with their corresponding label.

Items must be returned in their original packaging to ensure they are adequately protected in transit.

You must return or send to us the goods directly, without undue delay, and in any case, no later than within 14 calendar days. The deadline shall be fulfilled if you perform the return of the goods before the period has ended. 

3º RESALE FORBIDDEN

The orders are intended for the personal, non commercial use of our client. It is strictly prohibited to resell any of ES Collection's products without the express written consent of ES Collection. Multiple ES Collection orders which are considered to be commercial quantities will not be accepted.

 

4º PURCHASING PROCESS

The process of purchasing goods consists of several steps:

- FIRST: You need to have signed up in order to buy goods.

- SECOND: Once you have a login username and password, you can then select your products.

- THIRD: MMCLwill send an email to the user in a maximum time frame of 24 hours, confirming the purchase. A purchase reference number will be assigned and sent within the email , which will also detail product features, price and shipping charges.

- FOURTH: The order confirmation sent by MMCL is not a valid invoice, it is only proof of purchase. You will find the invoice inside your profile or just by sending an email to sales@addictedusa.com.

 

5º OFFERS AND PROMOTIONS

Please note sales and promotions are not cumulative. You can only make use of one promotion for each order placed. This excludes gift vouchers.

 

6º PRICES

Prices on products listed do NOT include Sales Tax. The total price, including taxes and shipping costs will be visible in the final purchase summary.

We inform you that we do not take responsibility for taxes or import duties which some countries apply to the entry of foreign shipments.

All orders shipped to the Texas will incur an 8.25% Sales Tax. 

7º MEANS OF PAYMENT

- Credit Card

 

8. WARRANTY

Please remember you have available  a customer service email address through which we will reply to you promptly.

 

9º CUSTOMER SERVICE

For any incident or complaint the user may send an email to the following address: info@escollectiondallas.com

 

10º INTELLECTUAL PROPERTY

The user acknowledges that all elements of the store and of each of the products, including information and materials contained therein, trademarks, structure, selection, arrangement and presentation of content, and computer programs used in connection with them, are protected by intellectual and property rights of DENIER or through third parties, and that the General Conditions do not confer any rights other than those specifically covered thereof in these rights of intellectual property.

 

11º PASSWORDS

MMCL will facilitate the use of personal passwords to the user who registers as such on the website. These passwords will be used to access services provided through the website. The user shall maintain under his sole responsibility his/her password in strict and absolute confidentiality, assuming therefore damages or consequences of any kind arising from the breach or disclosure of its secrecy. For security reasons, the password used for access of services linked to the website may be modified at any time by the user. The user  agrees to notify MMCL immediately of any unauthorized use of your password or access by unauthorized parties to it.

 

12º APPLICABLE LAW AND JURISDICTION

These general conditions are governed by Unites States law. Any dispute arising from the interpretation or execution that may arise regarding the validity, interpretation, performance or termination of this contract shall be submitted to the Jurisdiction of the courts of the consumer.